Overview – Returns and refund policy – Pampered Belle
This online store is operated by Scan Smart Australia Pty Limited ( ACN 38 145 644 800) and use of this website by you constitutes acceptance of our Terms and Conditions. Scan Smart Australia may at any time, in its sole discretion, amend, vary or modify these Terms and Conditions without notice. Items purchased through this online store Pampered Belle are subject to our returns and refund policy. if you are requesting a return or refund you need to request an RMR ( return material request ) from the support page before sending the item back. All returns must be posted and returned directly to our return address given with the RMR. Please note, that at this time we do not offer exchanges.
Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase and the RMA referred to above.Please do not send your purchase back to the manufacturer.
Faulty Products
We are committed to honouring your rights under the consumer laws which apply under applicable consumer laws.If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund or replacement depending on the nature of the problem. You will still need to complete an online RMR ( return material request) for the item before we can offer you a remedy.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@pamperedbelle.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to the return address on the RMA previously sent to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact link for questions related to refunds and returns.
